We take security very seriously. All your personal details are encrypted and you will notice the booking pages start with https://. Online payments are processed by Sagepay, a secure payment gateway. Sage Pay is audited by an independent auditor on a regular basis to ensure that they comply with the latest security standards set out by Visa and MasterCard. We do not store your credit or debit card information on our servers
When you have placed your booking, you will receive a booking confirmation via email outlining the detail of your booking and participants. The email will also contain your booking reference number, please keep a record of this and retain the email in a safe place. If you have any issues with your booking please contact us via telephone quoting your booking reference number.
Unfortunately not, an email address is mandatory to make an on-line booking and receive notification. If you would like to book and do not have an email address, please contact our bookings team direct on +44 (0) 2867 722 122
All our bookings have terms and conditions which are available online or on request from reception. It is important that you read and accept these terms and conditions before confirming your booking. All bookings are bound by these terms and conditions.
Our cancellation and refund policy is dependant on the type of booking and laid out in full in our terms and conditions. Before a booking is accepted, you must check the box which confirms that you have read and understood the terms and conditions.